Refund Policy
A legal disclaimer
The information provided on the CORA & COVE website is for general informational purposes only. While we strive to ensure all product descriptions, images, and details are accurate, we do not guarantee that all information is complete, reliable, or free from errors. Jewellery wear and longevity may vary depending on individual use and care. By using this website and purchasing our products, you acknowledge that CORA & COVE is not liable for any damages or losses arising from the use of our website or products to the fullest extent permitted by law.
Under the Australian Consumer Law (ACL) Businesses are not required to accept returns, refunds, or exchanges if a customer has simply changed their mind, ordered the wrong size, or decided they no longer like the item.
Refund Policy
Last Updated: March 2026
At CORA & COVE, we want you to love your jewellery. If there is an issue with your order, please review the policy below.
Returns
We accept returns on eligible items within 14 days of delivery.
To be eligible for a return, items must be:
• Unworn
• In original condition
• Returned in original packaging
Items that do not meet these conditions may not be eligible for a refund.
Non-Returnable Items
For hygiene and safety reasons, earrings cannot be returned or exchanged unless they arrive faulty or damaged.
Faulty or Damaged Items
If your item arrives faulty or damaged, please contact us within 7 days of receiving your order.
Email must include:
• Your order number
• A description of the issue
• Clear photos of the item
Email Subject: [Your order number Refund] Example: #01234 Refund
Once reviewed, we will offer a replacement, store credit, or refund where appropriate.
Refunds
Once your returned item is received and inspected, you will be notified of the outcome.
If approved, your refund will be processed to your original payment method. Please allow 5–10 business days for the refund to appear depending on your payment provider.
Return Shipping
Customers are responsible for return shipping costs unless the item is faulty or incorrect.
We recommend using a tracked shipping method, as CORA & COVE is not responsible for returns lost in transit.
Order Cancellations
Orders cannot be cancelled once they have been processed or shipped.
If you need assistance with an order, please contact us as soon as possible.
Refund Policy Summary
This Refund Policy outlines the conditions under which refunds, returns, or exchanges may be granted for purchases made from CORA & COVE. It explains the timeframe in which customers may request a refund, whether refunds will be issued in full or partially, and the circumstances that make an item eligible for return. The policy is designed to ensure transparency and fairness while protecting both the customer and the business during the return and refund process.